Product FAQs

This 95-key compact layout retains the numeric keypad while reducing size. NUM-Lock toggles each key between number entry and navigation (e.g. PgUp), maintaining full function. For frequent navigation, keep NUM-Lock off when not entering numbers.

To achieve wireless 4K polling (4,000Hz), a specialized receiver is used with its extension cable, as standard dongles max out at 125Hz. This ensures stable performance, reduces interference, and allows flexible placement.

The knob is a multi-function controller, not solely for volume. A short press activates the quick settings menu on the LCD for adjusting lighting, volume etc. This design centralizes control of key functions for efficiency.

The keyboard has a two-stage adjustable kickstand. The initial ~5° tilt can be increased to ~8° (Stage 1) or ~11° (Stage 2) for a more pronounced angle and stable support. Choose the stage that suits you best.

Optimize settings in CHERRY UTILITY: 1. Use "Custom" mode to highlight keys like WASD; 2. Lower brightness to ~25% to improve legend contrast; 3. Choose a single color (e.g., white) to reduce distraction. This enhances visual focus and usability.

Place both earbuds back into the charging case and close thelid,then take them out again to check if both earbuds producesound.If only one earbud still has sound,reset both earbuds tofactory settings.

Delete the pairing record on your phone,then search and pairagain to reconnect.

For Android phones,tap the settings icon next to the Bluetooth device name,turn off both "Phone Audio"and "MediaAudio,"then turn them back on.If there is still no sound,re-pair theearbuds with your phone.

Due to factors like usage environment,network conditions, and phone audio decoding,there may be varying degrees of delaywhen transmitting audio data from the phone to the earbuds.

If there are strong Wi-Fi signals,5G/4G signals, or high-power electrical devices nearby causing interference, it may lead to choppyor intermittent sound. Try changing locations or re-pairing theconnection to resolve the issue. For any other questions, please reach out to our after-sales team.

Delete the pairing record on your phone, then search and pair again to reconnect.

For Android phones, tap the settings icon next to the Bluetooth device name, turn o both "Phone Audio" and "Media Audio," then turn them back on. If there is still no sound, re-pair the earbuds with your phone.

Due to factors like usage environment, network conditions, and phone audio decoding, there may be varying degrees of delay when transmitting audio data from the phone to the earbuds.

If there are strong Wi-Fi signals, 5G/4G signals, or high-power electrical devices nearby causing interference, it may lead to choppy or intermittent sound. Try changing locations or re-pairing the connection to resolve the issue. For any other questions, please reach out to our after-sales team.

Yes—when a single device negotiates full power output, the charger delivers up to 45W, sufficient for charging most MacBook Air models and handling light workloads.

Yes. The charger can allocate 25W to one port and 20W to another. With compatible cables, it typically supports fast charging for most iPhone and iPad models.

The product specifications indicate support for 100—240V global voltage, making it convenient for travel. However, some product listings also mention 110V specifications. Please verify the specific model parameters for your region and use an adapter plug based on your local plug type.

No. The package contains a 45W USB-C power adapter and documentation. A USB-C data cable must be purchased separately.

Yes — the charger supports up to 100W on a single device according to product specifications; confirm your cable and device support PD at that wattage.

Yes. For full 100W PD charging you need a USB‑C to USB‑C cable with an e‑marker rated for 5A/100W. Using a lower-rated cable will limit the charge rate.

The charger dynamically negotiates power between devices. While the total is capped at 100W, the actual split depends on device requests and PD negotiation. For example, a laptop may receive the majority of output while phones/tablets receive the remaining wattage.

The unit has multiple safety protections and certifications (ETL/CSA/UL) and claims a safe touch temperature at full load. However, avoid covering the charger and ensure proper ventilation. For long unattended charging, follow manufacturer's safety recommendations.