Warranty & Return

Please read the below wegear warranty policy to get the full details of our wegear warranty, return and refund policy. If you have any questions about this policy, please contact our support team at support@smartwegear.com

Warranty Policy

Warranty Period

wegear provides 1-year limited warranty for customers who have purchased wegear products from Amazon, Walmart and other wegear official online stores.

This warranty is applied to wegear products. This warranty policy is not applied to the free gifts shipped from wegear. wegear reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites.

Register Your Product

You can return the products to us for replacement or refund within 30 days. Beyond 30 days but within the limited warranty period, a full refund is not available. You can request a replacement or repair, but you will need to pay any necessary fee, including but not limited to shipping costs, service fees, etc.

Please note that if your order was fulfilled by Amazon and within 30 days of receiving it, please contact Amazon directly for a replacement or refund.

Warranty Forfeiture

The wegear warranty is void in the following situations:

1) Repair service, damage due to misuse, abuse, negligence or casualty, or natural disaster or any force major, such as lightning, flood, tornado, earthquake, hurricane, war, etc. are not covered by this warranty;

2) Products are purchased from unauthorized resellers, dealers, distributors or other non-official or unauthorized stores or platforms.

3) Trademarks have been removed or tampered with;

4) Damage results from any accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the warranty period;

5) The warranty is void if you disassemble the products without the permission of wegear technicians;

6) Products are damaged due to the improper working environment or operation, such as improper working temperature, humility, improper physical or electrical stress or interference, substandard power outlets, static electricity, substandard power adapters, etc.

7) The warranty is for the original buyer only and is NOT transferable.

And the wegear warranty is also void in the following situations (not limited to): 

1.Products without sufficient proof of purchase

2.Lost or stolen products

3.Items that have expired their warranty period.

4.Non-quality-related issues (after 30 days of purchase)

5.Free products

6.Repairs through 3rd parties

7.Damage from outside sources!

wegear is not liable for any loss of data incurred from the use of wegear products, and we are not liable for any returning personal item sent to us.

Other Warranty Terms and Limitation of Damages

wegear is NOT responsible for any extra warranty or commitment from resellers, agents, distributors or any third parties.

wegear will NOT be responsible for any consequential, incidental, exemplary or any special damage, including damage for lost data or profiles. Arising from or relating to this limited warranty, wegear’s total cumulative liability will not exceed the amount actually paid for the product(s) by you.

Return and Refund Policy

wegear is a customer-centric company and we always put our customers’ satisfaction in No.1 priority. If you are not satisfied with new wegear products, you can request a full refund or exchange within 30 days from the date of delivery.

Please note that the 30-day money back guarantee is only for new wegear products.

Beyond the end of the 30 days, wegear is NOT responsible for any refund. Beyond the end of the 30 days and within the limited warranty period, we may provide product exchange service — if the product condition meets our product return or exchange terms (we will illustrate the terms in full details below).

Products purchased from other channels are subject to the specific policies of each platform. wegear is not responsible for other third-party platforms or resellers or distributors’ refund and return.

Return Policy

If wegear products don’t meet your requirements, you can return the products for a full refund within 30 days. You are responsible for the shipping costs.

wegear is not responsible for any shipping fee if you want to return the products that are of good quality.

Customers cannot request a refund or exchange of any free gift shipped from wegear.

Return Products for Refund Within 30 Days.

To avoid any delay or denial or dispute of processing your return and refund, please verify the products carefully that the products meet all of our following inspection criteria:

1. Theproducts of refund must be packed in the original manufacturer’s packaging and shipped securely.
2. Theproducts are returned with the complete items, including but not limited to the products themselves, the accessories, standard labels originally, user manuals, etc.
3. Theproducts are in perfect condition and free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges.

Returns may be rejected if items do not meet the above requirements.

Once the returned items are delivered successfully to wegear’s warehouse for inspection, and wegear staff have confirmed the products meet the above inspection criteria, we will arrange the refund or replacement as soon as possible.

Return Defective Products Within the Warranty Period

If your wegear products become defective and if the products are within wegear’s limited warranty and within the warranty period, you may return the products to wegear for repair or replacement.

If the products are defective (not manmade) when you receive them, within 30 days, you can return the products to wegear to get a full refund or replacement. wegear will be responsible for the shipping fees.

Beyond the 30 days but within the 1-year warranty, a full refund is not available.

For replacing or repairing defective products (not manmade) beyond a 1-year warranty, you are responsible for the shipping fees back and forth.

If the products are manmade defective, refund or replacement is not available.

Return Policy for Products from Any Third Party

If you purchased the wegear products from third-party stores or vendors, and the products don’t meet your expectations, please contact the third-party stores or vendor directly for the return and refund policy.

All the return and refund policy related to wegear products purchased from any third-party vendor or store is subject to the return and refund policy of the specific third-party store or vendor.

Exchange or Upgrade Policy

wegear will NOT exchange any returned products with different types or models, unless the returned products meet the below requirements:

1. Thereturned products are returned to wegear for repair or replacement under the wegear limited warranty and within the warranty period.
2. Thereturned products are found to be defective and non-repairable with the confirmation of wegear
3. Products with the same models are out of stock.

If the returned products meet the described requirements, wegear will offer, at its sole discretion, a variety of options for substitution or an upgrade products.

Important Note: For the new exchange products, you cannot request another substitution unless they are defective.

If you have any questions, please feel free to contact our official customer service: support@smartwegear.com